Work Experience

Pfizer via The Moore Group (TMG), Annapolis, MD
Senior Instructional Designer
10/2024-Present
​

• Collaborates with Pfizer and TMG colleagues, subject matter experts, and stakeholders to develop engaging and effective learning solutions for Pfizer employees worldwide.

• Develops courses, eLearnings, videos, and other learning deliverables on Pfizer systems, processes, governmental and safety regulations, workflows, and technologies.

• Uses modern instructional development methods such as microlearning, gamification, and scenario-based interactions, all within an AGILE project management framework.

• Ensures the accurate and authentic translation of training courses into multiple languages.

• Leverages tools such as Articulate 360, Synthesia AI, and Camtasia to develop quality trainings using universal design standards, best practices, and sound adult learning theory.  
   

Freelance/Contract, Charlotte, NC
Instructional Designer and Educational Consultant
Notable Clients: Brightspeed, Duke Energy, American Tire Distributors, XINNIX, Outlier AI & more
1/2023-Present
​

• Collaborates with businesses, institutions, and non-profits to design scalable learning solutions that align with professional development goals and business objectives.

• Provides consulting services as a curriculum manager, project manager, training leader, instructional designer, and multimedia developer for various clients.

• Develops courses, videos, microlearnings, marketing promos, and instructor led trainings on topics ranging from highly technical processes to customer support and leadership.
   

Key Achievements:

• Designed a scenario-based assessment strategy for Duke Energy, enhancing the authenticity and effectiveness of tests. 

• Updated Brightspeed's training curriculum to support more asynchronous learning with training videos and eLearning courses, boosting scalability, engagement, and consistency.

• Modernized XINNIX’s eLearnings with evergreen content, to help it remain current despite mortgage market fluctuations.  

​
XINNIX, Inc., Atlanta, GA
Lead Instructional Designer
9/2023-5/2024
​

• Developed innovative training solutions for mortgage professionals that increased learner engagement and scalability using asynchronous, self-paced, and automated strategies.

• Guided stakeholders on instructional strategies, business goals, and learning technologies.

• Authored technical and mortgage-related training documentation and learner guides.

• Collaborated with SMEs and cross-functional teams to redesign Moodle courses, training content, and SCORM packages for evolving industry regulations and business needs.

• Provided Moodle LMS development, administration, course management and support.

• Implemented AI voiceover system, reducing narration costs to save thousands annually.

• Enabled trainers with best practices in course design and learner management.

 
Charter Communications, Charlotte, NC
Curriculum Development Manager, Customer Operations
10/2019-1/2023
 

• Managed complex instructional design projects impacting thousands of employees and millions of customers.

• Guided and coached a team of instructional designers to develop, support and manage large-scale instructional design projects, deliverables, and curricula.

• Led the assessment team to develop reliable, adaptive assessments and surveys, providing metrics on learning effectiveness and ROI.

• Analyzed learning needs to develop solutions using ADDIE, AGILE, SAM, and other models.

• Championed the Accessibility Committee to establish Universal Accessibility standards.

• Was part of team that established writing and design standards for Customer Operations.

• Developed and facilitated L&D-wide trainings on accessibility and microlearning.

 
Lead Instructional Designer, Customer Operations
1/2018-10/2019
 

• Scoped, developed, and designed high-priority training solutions impacting thousands of learners. 

• Collaborated with SMEs, stakeholders, and leadership to create business-aligned curricula using adult learning principles and learner-centric modalities.

• Conducted project management for curriculum, course, and multimedia development.

• Mentored junior staff in instructional design best practices, Charter processes, and technical skills.

 
Freelance/Contract Instructional Consultant, Charlotte, NC
Notable Clients: UNC System, American Cancer Society, Star Journey
10/2009-1/2018
 

• Provided instructional design consultation, development and support to organizations.

• Designed scalable learning solutions, including courses, workshops, and simulations.

• Implemented virtual UNC System conference, reducing costs by 90%.

• Developed an immersive cancer education program, enhancing public awareness.
   

University of North Carolina at Charlotte, Charlotte, NC
Doctoral Teaching and Research Assistant
7/2009-5/2013
 

• Assisted with Moodle courses, instructional design, web development, and classroom teaching.

 
Manager of e-Learning Support
1/2003-1/2009
 

• Managed eLearning courses affecting 8,000 students and 250 faculty members.

• Supervised instructional design/LMS support staff, growing services by 400%.

• Developed the first eLearning support website and instructional design writing standards.  

• Launched faculty professional development showcases for faculty to share best practices.
   

Instructional Technology Consultant for Distance Education
1/2000-1/2003
 

• Designed the first faculty training and support program for Distance Education, increasing capacity and outreach by over 250%.

• Collaborated with faculty SMEs to design, develop, implement and evaluate eLearning.

• Developed a fully online Distance Ed course orientation, reducing costs by over 75%.

​